FAQs | frequently asked questions

FAQs 1. How can I track the status of my order?
A. Keeping you updated is our priority! Once your order has been shipped, we will send you an email with a tracking number. You can use this number to easily track your order at any time.

Q. What payment methods are accepted?
A. We offer a variety of convenient payment options. You can securely make a purchase using major credit cards such as VISA, Mastercard, Discover, and AMEX. We also accept payments via PayPal for added flexibility.

Q. Can I modify or cancel my order?
A. Absolutely! You may modify or cancel your order within 24 hours of placing it. Please contact us within this time frame, and we’ll be happy to assist you.

Q. Can I initiate a return for my items?
A. Certainly! We offer a 30-day satisfaction guarantee. If you're not completely satisfied or received a defective item, contact our customer support team via email. We'll guide you through the return process.

Q. Can I request an exchange for my order?
A. We’re sorry, but we currently do not offer exchanges. However, you’re welcome to return your item(s) for a refund. Please reach out to our support team for assistance with returns.

Q. Do I need to create an account to place an order?
A. No, creating an account is not required. You can place an order as a guest. However, we recommend creating an account for added benefits, such as tracking your orders and reviewing past purchases from your personalized dashboard.

Q. What is the estimated delivery time for my items?
A. Typically, you can expect your items to arrive within 8–12 business days.

Q. What is the origin of the shipments?
A. Our products are shipped directly from our partnered factories located in various regions. If you order multiple items, they may be shipped separately, as different factories specialize in different product types.